Returns & Exchanges

Returning Your Items

We hope that you love your products and that they arrive safely with you, however, if anything isn’t right, please do contact us at hello@fayewellonceramics.co.uk and we will get back to you as soon as possible.

For general returns, you will need to then return the items to us within 28 days of delivery and follow the below steps:

• Products you wish to return should be unopened/unused and in a ‘new’ condition. If the item has been damaged or the product packaging is not in perfect condition you may not be eligible for a full refund. 

• The customer is responsible for any return postage costs

• Original shipping is non-refundable

• We suggest obtaining proof of postage for your return

Damaged or Faulty Items

We package up all of our parcels with great care and with consideration to the planet to ensure your items arrive safely. If any items arrive damaged during transit, please notify us and send us a photograph of the damage so that we can arrange a refund/replacement of the items. Any faulty items will need to have been identified within 30 days of purchase and logged with us via email.

Refund method

Any refunds made will only be made against the credit/debit card that you used to purchase.

Exceptions

Please bear in mind that the exception to the above is any personalised products. As these are customised orders, they are made to request and are not kept in stock. This means that unless there are any visible faults with the product, we are not able to accept any returns or exchanges.